Nudging the Lexicon
GMAIL’S “SMART REPLY” FEATURE OFFERS three options in a choose-your-own-adventure game at the bottom of received emails: “Got it.” “Got it, thanks!” and “Looks good!” are common choices. Sometimes the suggested responses are lightly ridiculous. An “I love you” email can prompt “It works!”—perhaps an overcorrection from an early bug when the algorithm was saying “I love…