Die Dashboards Die! Why Conversations Will Reinvent Software – Psychology of Stuff – Medium

In years to come, conversations will breathe new life into software — particularly the boring enterprise tools millions of knowledge workers begrudgingly use every day. Conversational user interfaces (CUIs) work because of our familiarity with messaging. Even the most technically complex interactions can look as simple as getting an SMS text when presented as a conversation. There…

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Against transparency – Vox

“Can I give you a call?” It’s the worst possible reply to an email, but one I receive all too often in the course of reporting. Phone calls are journalistically indispensable when you want to conduct an extended interview, but for a routine query or point of clarification, email is much, much better. Besides which,…

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