![How companies force ’emotional labor’ on low-wage workers | MSNBC](https://www.chronoto.pe/wp-content/uploads/2015/02/76848-ap080226028373_1.jpg)
How companies force ’emotional labor’ on low-wage workers | MSNBC
A Starbucks barista’s job is more than just serving coffee. She also needs to be polite, even friendly, to the customers. If she does her job correctly, then maybe the customer will walk away feeling like the barista was actually happy to serve him—that it was not only her job, but a genuine pleasure. In…